Refund Policy
Effective July 25, 2026
The model is simple: you pay for codes that arrive, not for attempts. Anything undelivered is refunded to your wallet automatically.
1. Automatic refunds for undelivered codes
Every number you buy has a delivery window (10 minutes). If no SMS arrives within that window, the order cancels itself and the full amount is returned to your wallet automatically — no ticket required. You are never charged for a number that fails to receive a code.
2. What you are charged for
You are charged only when a verification code is actually delivered to your number. Prices are shown live per app and country before you commit, so there are no surprise fees at checkout.
3. Wallet top-ups
Funds you add to your wallet are stored value that can be spent on numbers immediately. Because balance is usable the moment it is credited, top-ups are generally non-refundable to the original payment method except where required by law. If you have an unused balance and a valid reason, contact billing@smsxr.com — we review good-faith requests case by case.
4. Cryptocurrency top-ups
On-chain cryptocurrency payments are irreversible by nature. Crypto top-ups are credited to your wallet balance and cannot be returned to the sending wallet; the credited balance remains yours to spend on the service. See Crypto Payments for how confirmations and crediting work.
5. Chargebacks & disputes
If something looks wrong on a payment, email billing@smsxr.com first — most issues resolve the same day. Opening a chargeback or payment dispute before contacting us will result in your account being suspended pending review, and any outstanding balance may be held until the dispute is resolved.
6. How to request a refund
Undelivered-code refunds are automatic and need no action. For anything else, open a support ticket from your dashboard or email billing@smsxr.com with your order reference. This policy is operated by Tradejet LLC and does not limit any statutory rights you may have.